Refund policy

Our policy lasts 30 days.

If 30 days have passed since your purchase we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in its original packaging.

To complete your return, you must have a receipt or proof of purchase.

Please contact us first to arrange a return. A restocking fee of up to 15% may apply.

Please note that Special Order items carry the following strict conditions of sale:

  • Special Order items are NOT eligible for change of mind returns. This does not include returns related to faulty goods and/or warranties.
  • Special Order items need to be sourced and or manufactured.  In most cases there is typically a delay of upto 5 business days.  In some circumstances, often out of our control, this time frame may exceed 5 business days.  Should your order face a significant delay we will inform you.
  • Once a Special Order has been made, we are unable to cancel the order.  Please consider this carefully before placing such an order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed via the original method of payment.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Dandy Exhaust will repair or replace any product returned to them within the specified warranty period by the original purchasing consumer should the product be found to be defective in materials or workmanship subject to the following conditions;

1) If the part has been damaged by accident, misuse, improper installation or application (Including installation of heat wrap to any part of the exhaust system) or operation, lack of maintenance or corroded due to exceptional circumstances or any cause beyond the control of Dandy Exhaust, the warranty becomes null and void. This warranty does not apply to any additions such as chrome extension pipes, hangers, brackets, or clamps.

2) Mufflers and/or Exhausts which have been subject to a back-fire (internal explosion) are not covered by the warranty. Performance systems, unless otherwise advised by Dandy Exhausts, are for off-road use only.  In late model vehicles the installation of an aftermarket exhaust system and/or components (i.e headers, performance cats and dump-pipes) may trigger the check engine warning light.   If this were to occur we’d recommend consulting a performance tuning specialist to have an ECU tuning on your vehicle.

3) Dandy Exhaust will not be responsible for any cost in connection with freight or postage, or for the expense necessary to dismantle the exhaust system, replace the part in position and/or re-assemble.

4) The claim for warranty will not be accepted unless it is accompanied by the original invoice confirming date and place of purchase.

5) The benefits conferred by this warranty are in addition to all other rights or remedies in respect of the product which the consumer has under the Trade Practices Act and any similar State or Territory Laws.

6) The Seller shall not be liable for any claim, loss or expense of any nature whatsoever which arises on or after the expiration of seven days from the date of delivery once the products have been fixed or otherwise there shall be deemed to have been complete and unqualified acceptance of the products.

7) “The Seller will not admit any liability which would exceed the cost of replacement of the subject goods and shall not in any event be liable for any contingent or indirect special or punitive damages arising in any way whatsoever in relation thereto and the Buyer acknowledges that this is an express condition and limitation of liability and agrees to limit any claim accordingly. No other term, condition, warranty, representation, agreement or understanding of any nature whatsoever, express or implied, in any way extending to or otherwise relating to or binding on the Seller in relation to such Sale other than these terms and any term or other terms which the Seller agrees in writing to be bound by is made or given."

8) The warranty period of time varies up to 5 years dependent on the respective product in concern. For specific clarification on products being purchased please contact us on 03 9794 7632


 4X4 Systems 

  • ACMS / Mild Steel, 2 Years
  • Stainless Steel, 5 Years

 Sport Systems (ST Range)

  • ACMS / Mild Steel, 2 Years
  • Stainless Steel, 5 years

 Standard Systems Non-Sports (2 Years) 

 Catalytic Converters (1 Year) 

 Dandy Diesel Particulate Filters DPFs (1 year)

 All Dandy Diesel Particulate Filters (DPF) are covered by a 1-year limited warranty. This warranty only covers structural failures of the DPF.

 Warranty Exclusions:

 The following conditions will void the warranty and are not covered under the warranty claim:

 2.1 Blockage: DPFs returned due to blockage will not be considered as a warranty claim. The warranty only covers structural failures.

 2.2 Non-Conforming Oil: The use of oil that does not conform to the specifications provided by the vehicle manufacturer will void the warranty.

 2.3 Monolith Breakup: Damage to the monolith caused by excessive vibrations or accidents will not be considered as a warranty claim.

 2.4 Monolith Obstruction: The warranty does not cover obstructions of the monolith caused by oil or antifreeze entering the exhaust system or the  use of exhaust paste.

 2.5 Use of Bio Diesel: The warranty is void if the vehicle has been operated using bio diesel.

 2.6 Additive Usage: For vehicles utilizing an additive to assist in the regeneration process, failure to use the additive will void the warranty.

 2.7 Failure to Follow Instructions: If the manufacturer's instructions are not immediately followed when the DPF warning light illuminates, the warranty will be void.

 2.8 ECU Reset: The ECU (Engine Control Unit) must be reset at the time of replacing the new DPF; failure to do so will void the warranty.

 2.9 Unresolved Engine Faults: All engine faults that caused the original DPF to fail must be rectified; failure to do so will void the warranty.

 2.10 Replacement Parts: Pressure sensors, mountings, and/or gaskets must be replaced when fitting the new DPF; failure to do so will void the warranty.

 2.11 Mandatory Forced Regeneration: It is mandatory to perform a "Forced Regeneration" on the new DPF before driving the vehicle. Failure to do so may result in damage to the DPF and void the warranty.

 Please note that the above warranty terms and conditions are subject to verification and evaluation by the manufacturer or authorized dealer.